Complaints

We are committed to providing a high-quality legal service to our clients. However, if you are unhappy or concerned about your case or service being provided, please notify us immediately, so it can be resolved promptly with as little disturbance to your case.

In most cases, an informal chat with the legal representative responsible for your matter will resolve your concerns. 

However, if this does not resolve the case and you are still unhappy with the service, our staff will notify senior staff who will do their best to resolve your complaint / issues promptly.  If the matter is still not resolved to your satisfaction, you have a right to make a formal complaint in writing to Ms Muddassar Arani the Director of Arani solicitors.

Ms Arani will discuss your grievance and will try and resolve the complaint to your satisfaction.

If you are still dissatisfied, you have a right to make a formal complaint to the Legal Ombudsman.  Kindly note that any complaints to the Legal Ombudsman should be made within 6 months of the date of our final written response on your complaint. 

Legal Ombudsman details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Or ask a member of our staff and we will be happy to provide the details.

You can also complain to the Solicitors Regulation Authority if you are concerned by the behaviour of the Firm.